SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The photos are the same. Cool sneakers. Glow or not I will check later. Size matched. Ordered p 5. insole 23.5. We came quickly.
As they look in the picture. Very happy with tennis, will buy again. I recommend the store. Thank you
Beautiful
Delivery after 2 weeks, quality wporządku, any niedoróbek. I wear size 39/40. Zamówiłam 40 and is perfect. Are very convenient. Recommend shoes and salesman.
It's my first time to measure foot to choose the size, but they fit perfectly! My camera isn't showing them properly, but the colours are really bright, just like at the pictures!
EU 38 compatible with description store. Color neon-firecracker. Very comfortable soft… have light fragrance plastic, but for such money only take. Fast shipping to Poland. Recommend
Sneakers just Super took the daughter 38 size, she turned out to be too small, but the wife they are on her 37th size just. The fabric is not very rigid slightly stretches this super. The sole is also very soft. The quality is excellent. According to all the characteristics, the price they would have in our stores is three times more expensive.
Good quality. Pretty soft. Fast shipping
I was good, till I realized that the shoes were too small.
Super shoes. Very nice and comfortable. Son satisfied. RECOMMEND
Son comodos, no recomiendo uso rudo como correr o entrenar, son mas para estar en casa o por estetica. son de tela, no vayan a salir con ellos en ls lluvia jaja
Exelent product Thanks
Sorry... I took 2 pairs of 2 different numbers. The smallest is not green as pictured but presents a coloring double different between sole and shoe on yellowish that differs from the color pictured.. I don't like it very much
Кроси бомба! 10-ка 44 розмір на ступню 27.5см, підійшли супер!!! Швидка доставка, продавець супер, РЕКОМЕНДУЮ!!!
The first sneakers on Ali, the price-quality ratio is normal. Beautiful, light The size took 1 more, and then Butt Went to Irkutsk for about 3 weeks
Six weeks went to Sakhalin. Size in size. Sneakers are cool! Recommend.
Everything is OK, they went for a long time, but they came, they look cool, soft, comfortable.
Super))
Excelentes..com odos
Shipping fast. Come in the bag. Crosses are very decent, the sole is soft. For the summer, that's it. The size is the same.
Es el tercer par que compro. Son geniales. Y llegan super rápido.
I was waiting for these sneakers! All as in the description!!! I will order more!!!
мягкие летние тряпошные кроссовки, хорошие, доставка норм. на 45й русский соответствует китайский 48
They seem comfortable. The perfect size. Thanks to the store.
Super flash at the top