SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
아주 즐거운 쇼핑, 판매자는 아주 좋은 태도를 가지고 있으며 크기에는 비고가 있습니다. 잘못 사지 않을 것입니다.
Fast delivery speed, good service attitude from store, praise
The overall evaluation is very good, the fabric material is very good, the comfort is very comfortable to wear
Shoes have been received, delivery speed is very fast, no additional thread, the test effect is good and very attractive.
There is No mistake between color and image, and shoe size is similar and can be accepted. Elogie
Shoes look heavy but they're not heavy. There are No flaws in the surface of the shoes and the overall effect is good.
The perfect Slipper, this is the most beautiful shoe I bought this year, I like it very much
I am very satisfied with one shopping and will come to buy next time. There is nothing bad about the shoes
The style is new, the design is very nice, the size is also standard and is very comfortable to wear.
Delivery is fast, it doesn't grind your feet, it's very breathable, especially energetic, and I love it.
Very comfortable shoes, the size is perfect and the quality is also very good.
Reliable store, fast delivery, put it immediately after you receive it, the material is very good, no damage
The price is affordable, the delivery speed is fast, it is an excellent store and the store has a good service attitude.
After receiving it, it is exactly the same as on the picture, I like it very much, recommend it
Refreshing store, good value for money, price is also very favorable, buy next time
La velocidad de entrega es rápida, la calidad también es muy buena, me gusta mucho
I have recommended it to a friend to buy it. The shoes are really good-looking and comfortable to wear.
The color is good, the style is also good, I really like it when I got it, it's great
Highly recommend, looks good, I will put on as soon as I get
I really like the style, exactly the same as the picture, store also very good
Seller is thermal and good service attitude, the shipping speed is very fast.
Fast delivery speed, good attitude to store service
I am very pleased. I bought such shoes at this price. It's worth it.
Соотношение цена / качество очень высокое, а обувь очень теплая, с флисом внутри, а дизайн очень хороший.
Version is good, color difference no, number is correct